Welcome to AuroraCarlson.com!
This page outlines the terms and conditions for the use of Aurora Carlson’s website auroracarlson.com and for the use of the products and services offered, free or payed. By accessing this website and/or purchasing products or services I assume you accept these terms and conditions in full. You must not use this website or purchase the products or services offered if you do not agree with all terms and conditiones outlined here.
The following terminology applies to these Terms and Conditions: “You” and “Your” refers to you, the person accessing this website and accepting these Terms and Conditions. “I”, “the service provider” “the website owner” “the owner of the website” or “Aurora Carlson” refers to Aurora Ziman Karlsson, the owner of this website and provider of services.
All the content on this website and all the content that may be emailed or in any other way transmitted to you is the intellectual property of Aurora Carlson. You are not allowed to copy, reproduce, distribute, download or in any way use or acquire the content without permission. You are also not allowed to share your access to online programs. If you are unsure of what is permitted, contact us.
The information or advice presented on this website or in any interaction with the website owner, oral or written, intends to help you expand your self-insight and spiritual knowledge but is not meant to replace your own best judgment or the advice of your doctor, financial adviser or other professionals. All decisions you take in your life are and remain your sole responsibility. The owner of the website shall not be liable to you or any third party for the actions you take or do not take and for the results you do or do not experience, nor for any direct or indirect, consequential or special liability arising out of or in any way related to your use of this website or of the products and services.
If you are under the age of 18, you may not sign up for programs or purchase services on this website.
For any program or service that requires my personal presence, I will do my best to meet your scheduling needs, but I can not guarantee that I can offer you a date and time that suits you perfectly well. If you want to make sure that the times available suit you please contact me before purchasing the program or service.
Time Limitations When Booking
The date and time when you start your program or receive your session or service must be no later than 30 days from the day of purchase. Should you encounter difficulties of any kind when booking the date(s) in my calendar simply contact me.
Important Note: If the service you purchased is not booked within 30 days from purchase and you have not contacted Aurora Carlson and received her agreement for a delay, then the service is considered consumed and you will receive no refund (see the chapter Refunds below).
You can reschedule all bookings no later than 48 hours before the session.
However, the following restrictions apply:
- You may not reschedule your session to a date that is later than 30 days from the day of purchase without prior consent from the service provider
- For Life Coaching sessions, you may not reschedule the sessions to another week without prior consent from the service provider. There are to be no gaps in the 4 or 8 week Life Coaching programs unless there is prior consent from the service provider.
Refunds apply exclusively for the following services:
- services involving a one-on-one online counseling meeting. In the unlikely event that I am not present for our conversation on the online platform we agreed on (Skype, Messenger, etc) or on another platform that works better at the time you have booked AND received confirmation for, and if you cannot or will not accept an alternative time for our meeting, then you will receive a full refund for that particular portion of the service (see refund fee rates below). If you have not shown up for our online meeting, there will be no refund.
- services involving regular email response from the service provider . In the unlikely event that you have purchased a Life Coaching program and I have not sent my email response to your email communications during a period longer than 48 hours, then you are entitled to a refund for that portion of the program (see refund fee rates below). Please note that the service provider is not to be held responsible if the email response has been sent, but not received.
The refunded fee rates are as follows:
- for Counseling 60 minutes, the entire fee will be refunded (100%).
- For Counseling + Healing 90 minutes, only the fee for counseling will be refunded. This is because I will do the healing even without online contact. The refunded portion is 2/3 of the fee you payed (67%).
- For Life Coaching 4 weeks program, 2,5% of the fee will be refunded for an email delay and 5% of the fee for a missed counseling hour. Please note that I will do the healing sessions even without online contact.
- For Life Coaching 8 weeks program, 1,25% of the fee will be refunded for an email delay and 2,5% of the fee for a missed counseling hour. Please note that I will do the healing sessions even without online contact.
The fees are calculated according to the amount of time the different aspects of the programs take.
There will be no refunds for services you have purchased, but have not booked in my calendar within 30 days of purchase. If you have not booked your session within 30 days of purchase, and have not contact me to discuss your situation and arrive at a special agreement, the service is considered delivered and no refunds will be made. If you encounter any problems when booking your date and time, or if any special situation arises, please contact me and I will do my best to find a solution that works for us both.
Free and “Pay What You Want” Services
For any FREE or Pay What You Want (PWYW) services, your session needs to be booked in the next 3 days after receiveing the confirmation email and has to take place within 30 days from the date of receiving the confirmation email. No refunds are available. Rescheduling can be done in certain cases, if there are time slots available. Contact me for rescheduling if needed.
Variation of Terms
Auroracarlson.com is permitted to revise these Terms and Conditions at any time as it sees fit, and by using this website you are expected to review these Terms on a regular basis. You are especially expected to agree to the Terms and Conditions before you make any purchase.
Governing Law & Jurisdiction
These Terms and Conditions will be governed by and interpreted in accordance with the laws of the Kingdom of Sweden, and you submit to the non-exclusive jurisdiction of the courts located in Sweden for the resolution of any disputes.
These Terms and Conditions constitute the entire agreement between Aurora Carlson and you in relation to your use of this website and the products and services offered, and supersede all prior agreements and understandings.