The following agreements apply for refunds: 

1. There are no refunds if you cancel your appointment or package. However, appointments can be  rescheduled, see “Rescheduling and Cancellation” above. 
2. In the unlikely event that I am not present for our video conversation on Sessions.us or on the online platform we agreed on, and if you cannot or will not accept an alternative time for our meeting, then you will receive a full refund for the individual appointment. For Service Packages (e.g. Counseling Packages), you will receive a refund for that particular appointment. 
3.  If you do not show up for our online meeting, and have not rescheduled according to the conditions under “Rescheduling” above, there will be no refund.
4. If we are both present at the meeting, but we cannot have a satisfactory session because of technical difficulties beyond our control (platform malfunction), and we cannot connect on another, functional platform fast enough, then we agree to reschedule the session. This type of rescheduling is not subject to the limitations described under “Rescheduling and Cancellation” point 1-3 above.
5. Please note that it is your responsibility to have a good enough internet connection. Not having a good enough internet connection is no reason for refund.
6. If any of us cannot be present due to serious reasons like natural calamities, war, or a death in the immediate family, we agree to reschedule at a later time when both of us can be present. 

There will be no refunds for services you have purchased as packages (e.g. Meditation Package), but have not booked in my calendar within the expiration date of the package. If you have not booked your subsequent sessions within the expiration date, and have not contacted me to discuss your situation and arrive at a special agreement, the service is considered delivered and no refunds will be made.